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Return Policy:

Return Policy:

We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your Item/items we offer a hassle-free return policy.

  1. Eligibility:

    • Returns are accepted within 14 days of the delivery date.

    • The items must be in its original, unworn/unused condition with tags attached.

  2. Return Process:

    • Contact our customer service team at heather@getzlafcreations.com to initiate the return process.

    • Provide your order number and reason for return.

    • Our team will guide you through the return process and provide you with a return authorization number (RMA) if applicable.

  3. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

    • We recommend using a trackable shipping method for your return to ensure it reaches us safely.

  4. Refund or Exchange:

    • Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria.

    • If eligible, we will process your refund to the original method of payment or offer an exchange for a different item, subject to availability.

    • Refunds may take 3-5 business days to reflect in your account, depending on your bank or payment provider.

  5. Non-Returnable Items:

    • Custom-made or personalized items cannot be returned unless they are defective or damaged upon arrival.

  6. Contact Us:

    • If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We're here to help!

Our goal is to ensure your complete satisfaction with every purchase. Thank you for choosing our Heather Getzlaf Creations – we appreciate your support!

Digital Product Policy:

Thank you for choosing Heather Getzlaf Creations for your digital product needs. Please read the following policy carefully before purchasing any of our digital products. By proceeding with your purchase, you agree to abide by the terms outlined herein.

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1. Definition of Digital Products: Digital products include, but are not limited to, software, applications, downloadable files, digital subscriptions, online courses, and digital content such as e-books, music, videos, and graphics.

 

2. No Returns or Refunds: Due to the nature of digital products and the inability to physically return them, we do not offer returns or refunds on any digital product purchases. All sales are final. We strongly encourage you to review product descriptions, specifications, and any available demos or previews before making a purchase decision.

 

3. Product Delivery and Access: Upon successful completion of your purchase, you will receive access to the digital product(s) via the delivery method specified at the time of purchase. This may include download links, access codes, or login credentials. It is your responsibility to ensure that you have provided accurate contact information and to promptly retrieve/access your purchased digital product(s).

 

4. Product Availability and Support: We strive to ensure that our digital products are available and functional at all times. However, we cannot guarantee uninterrupted access or compatibility with all devices, operating systems, or internet browsers. Technical support may be available for certain products as specified in the product description or through separate support agreements. We will make reasonable efforts to address any technical issues or concerns you may encounter.

 

5. Licensing and Intellectual Property: Your purchase grants you a non-exclusive, non-transferable license to use the digital product(s) for personal or internal business purposes, as specified in the product license agreement or terms of use. Ownership of all intellectual property rights, including copyright, remains with Heather Getzlaf Creations or its licensors. You may not modify, distribute, reproduce, or reverse engineer the digital product(s) without explicit permission.

 

6. Payment Disputes: In the event of a payment dispute or unauthorized transaction, please contact our customer support team for assistance. We reserve the right to suspend access to digital products until payment disputes are resolved satisfactorily.

 

7. Modifications to Policy: Heather Getzlaf Creations reserves the right to modify or update this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or other relevant channels. It is your responsibility to review this policy periodically for updates.

 

8. Contact Information: If you have any questions or concerns regarding this policy or your digital product purchase, please contact our customer support team at heather@getzlafcreations.com.

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By proceeding with your purchase, you acknowledge that you have read, understood, and agreed to the terms outlined in this Digital Product Policy.

Thank you for choosing Heather Getzlaf Creations for your digital product needs.

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