Shipping Policy:
Thank you for choosing Heather Getzlaf Creations for your shopping needs. This Shipping Policy outlines important information regarding the shipping of orders placed on our website. By placing an order with us, you agree to comply with the terms outlined below.
1. Shipping Zones:
We offer shipping services within Canada and internationally, subject to shipping carrier availability. Please note that certain products may have shipping restrictions based on their size, weight, or destination.
2. Shipping Methods:
We utilize reputable shipping carriers to ensure safe and timely delivery of your orders. The available shipping methods may vary depending on your location and the shipping carrier's services. Common shipping methods may include standard shipping, expedited shipping, and express shipping.
3. Order Processing Time:
Orders are typically processed and dispatched within 3-5 business days from the date of purchase, unless otherwise stated. During peak seasons or promotional periods, processing times may be extended. We will make reasonable efforts to keep you informed of any delays in processing your order.
4. Shipping Costs:
Shipping costs are calculated based on various factors, including the shipping method selected, the weight and dimensions of the package, and the destination address. Shipping costs will be displayed during the checkout process before you confirm your order.
5. Estimated Delivery Time:
Estimated delivery times are provided for informational purposes only and are not guaranteed. Actual delivery times may vary depending on factors such as shipping carrier delays, customs processing (for international orders), and unforeseen circumstances beyond our control.
6. Tracking Information:
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, if applicable. You can use this tracking information to monitor the status of your shipment and estimate its arrival date.
7. Customs and Duties (International Orders):
For international orders, please note that customs duties, taxes, and other fees may be imposed by the destination country's customs authorities. These additional charges are the responsibility of the recipient and are not included in the purchase price or shipping costs. Please check with your local customs office for more information about import regulations and applicable fees.
8. Shipping Restrictions:
Certain products may be subject to shipping restrictions based on their content, size, or destination. We reserve the right to refuse orders that cannot be shipped to the specified address or that violate shipping regulations.
9. Lost or Damaged Shipments:
In the rare event that your shipment is lost or damaged during transit, please contact us immediately so that we can assist you in filing a claim with the shipping carrier. We will make reasonable efforts to resolve the issue and ensure that you receive a satisfactory outcome.
10. Contact Us:
If you have any questions or concerns about our Shipping Policy or your order, please contact our customer support team at heather@getzlafcreations.com
Thank you for choosing Heather Getzlaf Creations. We appreciate your business!